COVID-19: AIR FRANCE, BY YOUR SIDE AT ALL TIMES

Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.

TRAVEL WITH CONFIDENCE

MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS

Given the current exceptional circumstances, we are taking special measures to help you travel with confidence. During this period, we are waiving change fees on all tickets to offer you greater flexibility with your bookings. To learn more how these measures apply to your trip, please consult our Flight Updates page, updated in real time.


View our travel measures  

OUR HEALTH & SAFETY COMMITMENT

WEARING OF A SURGICAL MASK COMPULSORY AND PHYSICAL DISTANCING

Since 11 May, it is compulsory to wear a surgical mask upon arrival at the airport and on board Air France flights. Each customer is required to wear an approved mask throughout their trip. We recommend that you carry several masks with you for your personal comfort. 

We invite you to dispose of your used masks in the bins at the airport and on board the aircraft.

On practically all our flights, the currently low load factors enable us to observe physical distancing.

HYGIENE MEASURES AT THE AIRPORT

At the airport, the measures implemented ensure that all passengers travel in optimal health and safety conditions: 
- introduction of signage to facilitate physical distancing,
- protective Plexiglass screens on all our counters,
- regular disinfection of all our counters and self-service kiosks,
- provision of hand sanitizer throughout the airport,
- reorganization of check-in and boarding to avoid contact as much as possible.

TEMPERATURE MEASUREMENT

Since 11 May, the checking of passengers' body temperature is gradually implemented on all Air France flights (except on flights within mainland France since 22 June). Their temperature will be taken using a non-contact infrared thermometer. Taking passengers’ temperature is an additional safety screening method, as a fever is a common symptom of COVID-19.
Your temperature must be below 38°C. If your temperature is higher than this, you may be denied boarding. 
Customers who are deemed unfit to travel after screening will be able to postpone their trip at no extra cost.You must also present all the required documents.

Air filtration in cabins

Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes. These filters extract more than 99.97% of virus-sized particles down to 0.3 micrometers and even smaller, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.

CLEANING OF CABINS AND ACCESSORIES

We follow strict hygiene procedures to enhance your safety. Before each and every departure, our aircrafts are thoroughly cleaned, including: 
- Vacuuming of carpets and all seats. 
- Cleaning of all hard surfaces (e.g. tablets, armrests, screens, remote controls and toilets) with approved disinfectants 
- Systematic changing of blankets, sealed under protective plastic film packaging for optimal hygiene 
- Since the outbreak of the virus, cushions have been removed on short and medium-haul flights. 
On long-haul flights to and from high-risk areas, cushions are cleaned between each flight with an approved disinfectant.
We also invite you to dispose of your sanitary waste in the bins provided on the aircraft.

DISINFECTION OF CABINS

In order to provide you with the highest level of safety, we have put in place additional hygiene protocols. All aircraft originating from high-risk countries are completely disinfected using approved cleaning sprays.

ADDITIONAL EQUIPMENT FOR FLIGHT PERSONNEL

On board each aircraft, crew members have for their protection:
- Cleaning wipes 
- Vinyl gloves 
- Disinfectant sprays 
- Protective masks 
- Cleaning kits consisting of gloves and wipes

A SIMPLIFIED OFFER ON BOARD ALL OUR CABINS

On each of our flights and in all our cabins, your health and that of our crews is our top priority. The hygiene measures introduced as a result of the crisis mean that we have to adapt our in-flight service to minimize interactions and contacts. The beverage and in-flight dining services are suspended on domestic and short-haul flights within Europe. 
On long-haul flights, we are limiting the in-flight service, and prioritizing the use of sealed or individually wrapped products. Snacks may be served in our Bon Appétit bags and the second meals served at the end of the flight, may be suspended. 

We are also no longer able to offer duty-free items, or the paper press on board our flights. The press and magazine offer remains available on our Air France Play app, and can be downloaded before your flight.

FLIGHT SCHEDULE

Since the outbreak of the COVID-19 crisis, Air France has been adapting its network and flight schedule in real-time in line with travel restrictions and demand. 
Between now and the end of June and subject to travel restrictions being lifted, Air France plans to gradually resume its flights, with a gradual increase in the number of frequencies and destinations, especially to/from metropolitan France, the French Overseas Departments, and Europe.
Details of the flight schedule for the months of July and August will be published at the beginning of June 2020.

Flight schedule adjustments

To check the status of your flights, please consult our Flight Status page, updated in real time.

Check your flight status

CHANGES TO OUR OFFER

Reopening of Paris-Orly airport

Orly airport reopened on 26 June, 2020.

Air France is resuming flights to and from Corsica on departure from Orly, Hall 3, zone 32.

As from 1st July, Air France will operate services to Aurillac, Brive, Castres and Tarbes-Lourdes on departure from Orly.

The other flights usually operated from Paris-Orly airport will continue to operate from Paris-Charles de Gaulle.

OUR ADAPTED PROCEDURES AT THE AIRPORT

In Paris-Charles de Gaulle airport:
- Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.
- Due to the closure of Paris-Orly airport since April 1st, flights to/from the French overseas departments and to/from Toulouse, Nice and Marseille are transferred to Paris-Charles de Gaulle.
- Advance check-in services, usually offered the day before departure, are suspended. 

We have adapted our check-in areas in line with our reduced operations. Please check the indications on your ticket.

We have reorganized the boarding process for our long-haul flights, starting with customers seated at the back before moving up the front of the aircraft, to limit contact on board.

Children travelling alone

Since 1st June 2020, we have been happily welcoming young unaccompanied travellers back on board our aircraft.

To guarantee their health and safety, we have introduced measures that may change as the situation evolves:
  • The usual conditions applied by Air France are back in force for our service assisting young children travelling alone. This service is available for children between 4 and 17 years old.
  • The flight on which the child is travelling must not have a connection, as the Kids Solo lounges are closed.
  • Surgical masks are compulsory for all children aged 11 and over. They are also highly recommended for all children of all ages.
  • The number of children travelling alone remains limited to allow our staff to ensure health and hygiene measures are respected for each child, throughout the duration of the trip, from being met and assisted at the airport through to being handed over to the person waiting for them on arrival.

Important: please do not book 2 separate flights if no direct flight is available for your preferred trip. We are unavailable to provide any assistance at the connecting airport. The child’s trip must be justified by the valid travel certificate. 

These conditions may change according to the health regulations issued by the government. We are delighted to once again be able to welcome your children on board our flights and assure you of our utmost dedication to their health and well-being on board. For more details about our Kids Solo service, consult our website section.

closure of Air France ticket offices

Due to the current crisis which has led to border closures and travel restrictions, our ticket offices will remain closed
for the time being, apart from our ticket office in Terminal 2E at Paris-Charles de Gaulle airport, which is open from
5:40 am to 6:40 pm.

You can contact us by calling + 33 (0)9 69 39 36 54 or go to our website airfrance.com, section « Contact us ».

Please rest assured that our staff remain available to assist you at all times.

Air France lounges

In view of the gradual resumption of our operations, certain Air France lounges are progressively reopening their doors

At Paris-Charles de Gaulle: the two medium-haul lounges in terminal 2F are open from 05:30 to 18:00.  

At our international stations: Cayenne, Chicago, Fort-de-France, New York, Reunion Island.               

Due to current circumstances and to ensure your health and well-being, the offer has been adapted and health and safety measures have been implemented including wearing a surgical mask and respecting the physical distancing rules.

Thank you for your understanding.

Information from our partners

HYGIENE GUIDANCE

We recommend following these hygiene guidelines when traveling.

If you present symptoms related to COVID-19 (cough, fever, headache, breathing difficulties...) or if you have been in contact with someone who has tested positive for COVID-19 within 14 days before your departure, you should postpone your trip and observe the health recommendations of your country of departure.

Wash your hands frequently with soap and water

Cough or sneeze into your elbow

Use a disposable tissue and discard it afterwards

Do not shake hands / Avoid physical contact with others
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